We answer from the same channels your customers do.
Every team at Muhadith — sales, support, partnerships, press — uses the same product you do. The fastest way to reach the right person is to pick the channel below and send a real message. We treat every inbound as a customer conversation, not a ticket.
Sales and demos
Open the WhatsApp demo link or message [email protected] with your store URL and the volume of conversations you handle per week. We will spin up a sandbox, wire a Salla / Zid / Shopify connection, and walk through a real Arabic AI reply in under 30 minutes.
Customer support
Existing customers get in-product chat from the dashboard — fastest because it carries your account context. If you're locked out, message [email protected] from the email on your billing record and we will verify and re-enable. For 24/7 incident reporting we publish a status page at /status (linked from the dashboard footer when active).
Partnerships and press
Integrators (Salla / Zid / Shopify app developers, agencies that build merchant storefronts): write to [email protected] with an intro and a portfolio link. Press inquiries: [email protected]. We aim to respond to partner leads within two business days and press within one.
Office hours and timezones
Sales and support are reachable Sunday through Thursday, 09:00 to 18:00 GMT+3 (Riyadh / Cairo). Outside these hours we still monitor urgent WhatsApp alerts from paying customers. For time-sensitive issues outside business hours, page the on-call engineer via the in-product chat — that triggers a phone fallback.